Our Process
We are not a contract agency that supplies contractors for you to hire, train or manage. We are a team of documentation experts who develop technical documentation and training materials on an outsourcing basis. Bay State Documentation uses the time tested 4D methodology to provide a structured and rigorous approach for documentation development.
Process Highlights
To make the process easy and predictable, here are some practices we follow for each engagement:
•
|
We assume the
responsibility of
the project to allow
you to focus on your
core business.
Each project is
owned by a local
Project Manager who
becomes your primary
contact. |
•
|
For every project,
we hold periodic
face-to-face
meetings. This
becomes a forum for
project status and
review of interim
deliverables. These
meetings remove any
surprises and allow
for constant
calibration
throughout the
project. |
•
|
You don’t have to
worry about hiring,
firing, training,
headcount, overhead,
office space,
hardware or software
tools etc. |
| • |
All our
Writers are technology &
domain trained to make
it easy on your SMEs. |
•
|
All of our Writers
are our employees -
the knowledge they
acquire is available
for future projects.
Unlike hiring
contractors, there
is no burden of
constant hiring and
training. |
Phases of the 4D Process
Discovery
•
|
Analyze your audience. This include an analysis of what Users need to get the job done, what is relevant content and what content would create unnecessary clutter and make documentation more difficult. |
•
|
Understand the purpose of the document and explore the business and competitive issues for your business |
•
|
Develop a preliminary project plan, outline and design and estimate the resources required. |
If we are working on a project basis, this may be done at the time of a proposal submission.
Design
| • |
Secure access to your product |
| • |
A template |
| •
|
A detailed outline |
| • |
A comprehensive project plan and |
| • |
A sample |
By the end of this phase, the content, writing style, and schedule has been firmed up.
Development
| • |
Chunks of content is developed, edited and reviewed at regular intervals. |
| • |
These review sessions also form the basis for monitoring the progress of the project and any recalibrations required. |
Deliver
| • |
The final document is assembled, edited and delivered to you in final form. |
•
|
After your internal review, we conduct an on-site review to capture all comments and edits. |
| • |
This is followed by the production of delivery of the final product. |
|
